Privacy Policy
Your privacy is important to us. This policy explains how PropInfo collects, uses, and protects your personal information.
Last updated: January 2025
Overview
PropInfo Pty Ltd ("PropInfo", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.
PropInfo provides comprehensive property investment analysis and buyer's agent services specifically for the Australian market. This policy applies to all personal information we collect through our website, mobile applications, and related services.
Information We Collect
Personal Information
- • Name, email address, and contact details
- • Professional information (real estate license, agency details)
- • Account credentials and authentication data
- • Profile information and preferences
- • Payment and billing information
Property and Client Data
- • Property addresses and details for analysis
- • Client information and preferences (with consent)
- • Investment parameters and financial data
- • Report generation and sharing activities
- • Communication records and notes
Technical Information
- • Device information and browser details
- • IP address and location data
- • Usage analytics and feature interaction
- • Cookies and tracking technologies
- • Error logs and performance metrics
How We Use Your Information
Service Delivery
- • Generate property investment reports
- • Provide market analysis and insights
- • Process payments and manage subscriptions
- • Deliver customer support
Platform Improvement
- • Enhance user experience and features
- • Conduct analytics and research
- • Detect and prevent fraud
- • Ensure security and compliance
Communication
- • Send service notifications
- • Provide technical support
- • Share product updates (with consent)
- • Respond to inquiries
Legal Compliance
- • Meet regulatory requirements
- • Protect our legal rights
- • Comply with court orders
- • Maintain business records
Information Sharing and Disclosure
We do not sell your personal information. We only share information as described below:
Service Providers
We work with trusted third-party service providers including Google Firebase (data storage), Resend (email delivery), and payment processors. These providers are bound by strict confidentiality agreements and data protection standards.
Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure user safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.
Data Security and Storage
Security Measures
- • Industry-standard encryption (TLS/SSL)
- • Secure authentication systems
- • Regular security audits and monitoring
- • Access controls and staff training
- • Incident response procedures
Data Storage
- • Data stored in secure cloud infrastructure
- • Regular backups and disaster recovery
- • Compliance with Australian data residency requirements
- • Retention policies based on business needs
- • Secure deletion of expired data
Your Privacy Rights
Under Australian privacy law, you have the following rights regarding your personal information:
Access
Request copies of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Opt-out
Unsubscribe from marketing communications
Complaint
Lodge a privacy complaint with us or the OAIC
Portability
Export your data in a portable format
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Essential Cookies
Required for basic site functionality and security
Analytics Cookies
Help us understand how users interact with our platform
Preference Cookies
Remember your settings and personalize your experience
You can manage cookie preferences through your browser settings or contact us for assistance.
Third-Party Services
PropInfo integrates with the following third-party services that have their own privacy policies:
Infrastructure & Security
- • Google Firebase (data storage and authentication)
- • Vercel (hosting and deployment)
- • Next.js and NextAuth (framework and authentication)
Communication & Analytics
- • Resend (email delivery service)
- • Google Analytics (usage analytics)
- • Payment processors (secure transactions)
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
Account Information
Retained while your account is active and for 7 years after account closure for compliance purposes.
Property Reports
Retained for the duration of your subscription and up to 2 years after for historical access.
Communication Records
Support communications retained for 3 years for quality assurance and training purposes.
Usage Analytics
Aggregated and anonymized data may be retained indefinitely for business intelligence.
Children's Privacy
PropInfo is designed for professional use by licensed real estate professionals and is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International Users
PropInfo is primarily designed for the Australian property market. If you access our services from outside Australia:
- • Your information may be transferred to and processed in Australia
- • We comply with applicable international data protection laws
- • Additional rights may apply based on your jurisdiction
- • Cross-border transfers are protected by appropriate safeguards
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
PropInfo Pty Ltd
Privacy Officer
Email: privacy@propinfo.com.au
Website: www.propinfo.com.au
External Complaints
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- • Post the updated policy on our website
- • Update the "Last Updated" date
- • Notify users via email for significant changes
- • Provide reasonable notice before changes take effect
Your continued use of PropInfo after policy updates constitutes acceptance of the revised terms.
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